Acceptable Use Policy

Section 01

Purpose and scope

This Acceptable Use Policy applies to your access to and use of LeadFlow AI, including its website, applications, dashboards, APIs, AI-powered reply-generation features, lead-management tools, integrations, and related services.

LeadFlow AI is operated by VISHNEXA. This policy forms part of our Terms of Service. By accessing or using LeadFlow AI, you agree to comply with this policy, applicable laws, regulations, industry rules, and platform requirements.

You are responsible for activity carried out through your account, including content you submit, generate, review, approve, send, store, or otherwise process.

Section 02

Permitted use

LeadFlow AI may be used for legitimate and lawful business purposes, including:

Drafting suggested replies to genuine customer and lead enquiries.
Organizing, reviewing, and managing legitimate business leads.
Improving the clarity, tone, and efficiency of customer communications.
Preparing lawful follow-up messages for recipients you are permitted to contact.
Managing internal sales workflows, communication history, and lead-conversion activities.

All permitted use remains subject to this policy, our Terms of Service, our Privacy Policy, and applicable law.

Section 03

Prohibited uses

You may not use LeadFlow AI directly or indirectly for any of the following activities:

Spam and unsolicited communications

You may not use LeadFlow AI to generate or send spam, unsolicited bulk messages, deceptive promotions, or communications that violate anti-spam, telemarketing, marketing-consent, or similar laws.

Fraud, scams, and deceptive conduct

You may not use LeadFlow AI to facilitate fraud, scams, phishing, financial deception, fake offers, misleading claims, identity theft, or other dishonest conduct.

Impersonation and misrepresentation

You may not impersonate another person, business, public authority, or organization, or falsely represent your identity, affiliation, authority, products, services, or intentions.

Illegal activities

You may not use LeadFlow AI to plan, promote, facilitate, or conceal conduct that violates applicable local, state, national, or international law.

Harassment, hate, abuse, and threats

You may not generate or distribute content that is threatening, abusive, harassing, hateful, discriminatory, defamatory, degrading, or intended to intimidate or harm another person or group.

Sexual exploitation and abuse

You may not use LeadFlow AI to create, request, promote, distribute, or facilitate sexual exploitation, non-consensual sexual content, or content involving the abuse or exploitation of minors.

Privacy violations

You may not unlawfully collect, disclose, process, sell, monitor, or misuse personal data, confidential information, authentication credentials, private communications, or sensitive information.

Intellectual-property infringement

You may not use LeadFlow AI to infringe copyrights, trademarks, patents, trade secrets, publicity rights, privacy rights, or other proprietary rights.

Malware and cybersecurity abuse

You may not use LeadFlow AI to create or distribute malware, phishing material, malicious code, credential-stealing content, harmful scripts, unauthorized-access instructions, or cyberattack campaigns.

Harmful misinformation

You may not knowingly generate or distribute materially false or misleading content intended to manipulate, defraud, endanger, or cause significant harm.

High-risk automated decisions

You may not use LeadFlow AI as the sole basis for decisions concerning employment, housing, credit, insurance, healthcare, education, legal services, or other high-impact opportunities.

Security circumvention and platform abuse

You may not attempt to bypass access controls, rate limits, payment controls, security measures, technical protections, or usage restrictions, or interfere with LeadFlow AI operations.

Unauthorized resale and account sharing

You may not resell, sublicense, redistribute, transfer, share, or provide unauthorized third-party access to LeadFlow AI unless VISHNEXA expressly permits it in writing.

Section 04

AI-generated content and human review

LeadFlow AI may generate suggested replies, summaries, recommendations, and other content using artificial intelligence. AI-generated content may occasionally be incomplete, inaccurate, outdated, unsuitable, biased, or misleading.

You remain responsible for all communications sent through or based on LeadFlow AI, including messages sent through workflows or integrations configured by you.

Human review is required

You must review and approve AI-generated replies before sending, publishing, using, or relying on them. You must not represent AI-generated information as verified unless you have independently checked it.

Section 05

Your responsibilities

When using LeadFlow AI, you agree to:

Review, verify, and approve AI-generated replies before sending or publishing them.
Ensure that messages are accurate, lawful, appropriate, and consistent with your business obligations.
Obtain all required permissions and consents before contacting leads or processing their personal information.
Clearly identify your business and avoid misleading recipients about who is communicating with them.
Maintain appropriate records of consent, opt-outs, suppression lists, and communication preferences.
Respect recipients who unsubscribe, opt out, request deletion, or ask not to be contacted.
Protect your account credentials and prevent unauthorized access.
Use LeadFlow AI only for legitimate business communication and lead-management purposes.

Section 06

Marketing and communication compliance

You are solely responsible for ensuring that your use of LeadFlow AI complies with the laws and regulations applicable to your communications, recipients, business, location, and industry.

This may include requirements relating to:

Consent to receive marketing or commercial communications.
Accurate sender identification and truthful message content.
Unsubscribe, opt-out, and do-not-contact requests.
Consumer protection, advertising, privacy, and data protection.
Recordkeeping and suppression-list obligations.

LeadFlow AI does not provide legal advice and does not guarantee that your communications comply with every law applicable to your business.

Section 07

Monitoring and enforcement

We may investigate suspected policy violations and take appropriate action to protect LeadFlow AI, customers, recipients, service providers, payment partners, and the public.

Enforcement actions may include:

Warning you and requesting corrective action.
Restricting specific features or account capabilities.
Suspending or terminating your account.
Removing or disabling access to prohibited content.
Preserving or disclosing information where legally required.
Reporting suspected unlawful activity to relevant authorities where required or appropriate.

We may take immediate action without prior notice where we reasonably believe an account creates legal, security, reputational, financial, or safety risks.

Section 08

Reporting violations

Please report suspected misuse, prohibited content, fraud, spam, security abuse, or other violations by contacting us.

Compliance and abuse reports

support@vishnexa.com

Include sufficient information for us to investigate, such as the relevant account, message, date, recipient, screenshot, or description of the suspected violation.

Section 09

Changes to this policy

We may update this policy to reflect changes in our services, legal requirements, safety practices, technology, or business operations.

The revised policy will be published on this page with an updated “Last updated” date. Continued use after an update takes effect means that you agree to the revised policy.

Section 10

Contact us

For questions concerning this Acceptable Use Policy, contact:

VISHNEXA · LeadFlow AI Support